Audio board also known as sound board
In most laptops the audio board also know as sound board is integrated into the motherboard. In other words, it’s a part of the motherboard and cannot be removed or replaced separately.
Why the audio board cannot be removed? Because the audio chip is soldered to the motherboard.
If the audio board fails, you’ll have to replace the whole motherboard.
AUDIO BOARD FAILURE SYMPTOMS AND TROUBLESHOOTING TIPS.
1. There is no sound from internal speakers or headphones.
- Make sure the volume level is not set to minimum.
- Make sure the volume is not muted.
- If the volume is not mutes and volume level is not set to minimum, but you still have no sound, try reinstalling the audio driver.
- If reinstalling the audio driver doesn’t help, try reinstalling the operating system.
- If nothing helps, it’s possible you have a problem with the audio board.
2. Headphones are working fine but there is no sound coming from the laptop speakers.
- Try fix the problem using this method.
Laptop parts | Repair Man | 
December 26, 2008 2:57 pm
January 26th, 2009 at 10:49 pm
Thank you very much for these great explanation
January 26th, 2009 at 10:52 pm
Hey rikky,
I’m still working on this site and not all categories have been completed including this one.
March 4th, 2009 at 8:34 am
Hello Mr. Repair Man.
I’ve had my Toshiba Satellite apart (to re-solder the DC input back to the motherboard) one too many times. The strain of getting past the bottom housing was too much for the volume control wheel. the little bugger popped right off it’s shaft. Is there any place where the part can be gotten for something near it’s actual worth, or should I just hard-solder the contacts on the mobo?
Thanks in advance for any help!
JD
March 4th, 2009 at 10:37 pm
JD Hamilton,
I really doubt that you can find the volume control wheel separately from the motherboard. Unfortunately, Toshiba doesn’t sell them separately.
I guess you can search for a similar damaged motherboard on eBay and unsolder the volume control component from that board.
Also, you can search pchub.com
Sometimes, they sell some really rare parts pulled from old laptops and maybe you can find something useful.
Here’s an example, take a look at this sound board. Maybe you have a similar volume control in your laptop?
May 8th, 2009 at 8:52 am
I accidently tripped over the headphone cable and broke the audio connector inside the laptop. Is it possible to repair this connector without replacing anything?
May 8th, 2009 at 9:14 am
Rebeca,
It’s hard to tell without looking at the damage. The audio jack is soldered to the motherboard.
It is necessary to disassemble the laptop and take a closer look at the jack inside. Maybe it just needs to be resoldered. Maybe it has to be replaced.
December 5th, 2009 at 3:17 am
Hi, i am using compaq presario v2000, everytime i connect my headphone, the sound come out from both the headphone and the speaker. what do i need to do to switch the speaker off?
Repairman, please help me. ^_^
January 6th, 2010 at 2:53 pm
my satellite a30 sounds sometimes it works,sometimes it doesn’t,could anyone plz help me?
January 6th, 2010 at 2:55 pm
its says the device cannot start code 10
January 19th, 2010 at 11:47 pm
kassem,
Try reinstalling the operating system from scratch. If the problem with sound still there, most likely the sound card is not working properly.
Unfortunately, the sound card is integrated into the motherboard. If the sound card failed, you’ll have to replace the entire motherboard.
You can use this guide: http://www.irisvista.com/tech/laptops/toshiba-satellite-a35/complete-disassembly-1.htm
January 29th, 2010 at 8:28 am
Toshiba P100 – in disassembly I damaged the cable connecting the motherboard to the audio board. I will not be able to repair it. Where do I look, generically, for a replacement? To Toshiba or the aftermarket ? At this point I am new to the sourcing of laptop parts.
This is a useful resource communicating with the expert.
ps. I am looking to contact the creator of the amazing Toshiba disassembly guides published at http://www.irisvista.com. I would appreciate an email or forum address.
February 10th, 2010 at 10:50 pm
Peter Miles,
I really doubt that you can find this connector anywhere. Toshiba doesn’t sell them separately.
Maybe you can use this technique in order to fix the connector? http://www.laptoprepair101.com/laptop/2009/11/17/fix-broken-keyboard-connector-on-laptop-motherboard/
I think you have same type of the connector.
June 17th, 2010 at 7:08 am
I have a toshiba satellite l505 and my headphone has been loosened, as in someone put something in it that was too big. do you know where or how i can and should get it replaced?
June 21st, 2010 at 9:50 pm
Ros,
Unfortunately, the phone jack is soldered to the motherboard. You can see it this guide: http://www.irisvista.com/tech/laptops/Toshiba-Satellite-L505-L505D/remove-laptop-motherboard-1.htm (STEP 23).
If the phone jack is damaged, it has to be de-soldered and replaced with a new one.
Alternatively, you can de-solder the microphone jack and solder it instead of the damaged headphone jack. I believe these two jacks are similar.
April 10th, 2011 at 3:56 am
Toshiba X305 Qosmio .. oddly enough going back over dis-assembly instructions (which were outstanding)CANNOT find where to re-connect a black cable which is along with speaker cables .. it is labeled RJ11-JSRAA Look as a may over and over I cannot seem to find a plus that matches anywhere. Any help out there ?
Thanks
BEN
April 10th, 2011 at 12:59 pm
Never mind ! Got it ! It goes into modem ! Simply stupid ////
BEN
November 1st, 2011 at 6:24 am
Hi, I’m having a problem with sound on my compaq presario v6000 running windows 7. I have no sound what so ever through my internal speakers, headphones, or external speakers. I had sound up until my motherboard was replaced. Once it was replaced I had no sound AT ALL. I have since then updated my driver, bios, and have troubleshooted the sound. It shows that everything is working fine, yet there is still not sound. I have also replaced the audio ribbon cable, and media panel. When putting in the new media panel, the buttons lit up with the lights but still no sound. After trying to switch back to the old ribbon cable and panel, I have lost all lights and now have no button sound or audio of any kind. It has been like this for months now and am starting to feel hopelessly desperate….ANY help would be greatly appreciated. The only thing I have not tried is reinstalling the OS, not sure if that would help at all? Is there any other components that would control or affect the sound? What can I do at this point?? PLEASE HELP!!
November 2nd, 2011 at 4:23 pm
@ samantha,
Did you replace the motherboard yourself?
Didn’t you forget to plug in the audio cable into the motherboard?
You can see the audio cable in step 22 in the following Compaq Presario v6000 disassembly guide: http://www.insidemylaptop.com/disassemble-compaq-presario-v6000-laptop/
It’s possible your new motherboard has failed audio chip. I believe the audio chip is located on the motherboard, not audio board. The audio board has only volume control and audio jacks, but the sound is controled by the motherboard.
Instead of reinstalling Windows OS, try booting your laptop with Ubuntu OS (live Linux CD). After you booted, click on the speaker in the upper right corner and try changing sound theme. Does it play sound though internal speakers or headphones?
January 11th, 2012 at 4:19 am
Hi Repair Man,
Sometimes when I’m watching programmes on my laptop and suddenly the screen will freeze and the sound jars, and then it sounds like a slowed down record, so you can hear the words but dramatically slowed and distorted. This happens quite a bit, and its only a worrying inconvenience (as far as I know!) but I’d like to make it stop – any ideas? It is a Asus A501j SERIES.
Thank you!
January 23rd, 2012 at 10:24 pm
Emma,
I think this could be heat related issue.
When the laptop start doing that touch the bottom. Does it feel hot? If it’s hot, try cleaning the cooling fan and heatsink with compressed air. Blow air into the fan brill until all dust is gone. After that test the laptop again.
March 7th, 2012 at 12:07 pm
I’ve been searching different forums for 2 days now and I’ve found onlt one person with the same problem as mine.
“after upgrading, whether I roll the sound wheel clockwise or counterclockwise, it only lowers the system volume” any ideas ? ?
He went from Vista to Windows 7. I upgraded the video card from 9700 to 9800gtx. We Are talking Qosmio x305-q705.
April 13th, 2012 at 4:25 pm
Qosmio x305-q705
I recently upgraded to windows 7 and now after installing all drivers from toshiba the volume control wheel only takes th volume down but some times if I go slow it takes it up a notch before going back down.
Any help would be great.
May 29th, 2012 at 12:53 pm
That sounds to me like it would more likely be a hardware issue than a software problem, but you could try reinstalling the drivers or installing an older or newer version of the drivers.
September 24th, 2012 at 11:23 am
I have removed both of my jacks on satellite pro a210 and don’t require them but need to bridge the connections so I can use the built in speakers how do I go about doing this ?